Refund policy

Cancellation policy e-commerce - Legal status as of 13.06.2014

Right of withdrawal

You have the right to withdraw from this contract within 100 days without giving any reason.
The revocation period is 100 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
In order to exercise your right of withdrawal, you must send us:

Viktoria-Luise-Platz 7
10777 Berlin
E-mail address:
of your decision to revoke this contract by means of a short, unambiguous statement (e.g. a letter or e-mail sent by post) with an indication of the order number. Example text:

"Hello FYTA Team,

Unfortunately, the FYTA Beam does not meet my expectations. Therefore, I revoke the purchase and will return the received goods. Order #XXXXX"

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
End of the cancellation policy
Cancellation form

If you wish to cancel the contract, please complete the online form or send the form attached below to us by post:

Viktoria-Luise-Platz 7
10777 Berlin

or by e-mail:

To the online form

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:
ordered on/received on _____________________________________________________
Name of the consumer(s) ________________________________________________
Address of the consumer(s) ______________________________________________

Consent to the storage of personal data:
With my signature, I consent to my details being stored for the purpose of contacting me and allocating them for possible queries.

Note: You can change or revoke this consent at any time with effect for the future by sending an e-mail to

Date, signature of the consumer(s) (only for paper communication)